Terms and Conditions

General Terms and Conditions

Resort Valtberg
Kopečná 48, Valtice 69142, Czech Republic
Operator:
Valtberg s.r.o.
ID: 253 82 926 / VAT: 253 82 926

Banking connection:Komerční banka, account no.:115-3093290257/0100,
IBAN CZ0201000001153093290257 BIC/SWIFT code: KOMBCZPPXXX

Represented by: Jan Bobek – Managing Director

Preamble

The subject of the General Terms and Conditions of Valtberg s.r.o. is the regulation of ordering and acceptance of the offer of accommodation and related services in the Valtberg Resort (hereinafter referred to as “GTC”).

For the purposes of these GTC, the following will be

1. Valtberg s.r.o. is also referred to as the “Company” or “Provider”,
2. resort in VALTBERG buildings also referred to as “resort”,
3. both the individual client and the person providing services to third parties are referred to as the “client”,
4. accommodation and other services and related services, also referred to as “services”, (in particular booking of stays, restaurant, conference or ancillary services)
5. a written agreement containing the essential elements provided for by law shall be deemed to be a concluded contract,
6. Act No. 89/2012 Coll., the Civil Code, as amended, referred to as the “Civil Code”.
7. e-mail hereinafter referred to as e-mail.

These GTC form an integral part of all pre-contractual arrangements and concluded contracts relating to the implementation of, among others, the following. the Company’s accommodation and related services, including the Company’s standardized contracts (e.g., the Service Contract).

In the event of a conflict between the provisions of contracts, including the Company’s standardized contracts, and the provisions of the GTC, the provisions of such contracts shall prevail over the provisions of the GTC.

These GTC become part of the pre-contractual arrangements at the moment of commencement of such negotiations between the company and the client and part of the contracts at the moment of their conclusion.

Any action requiring a written form must be made by mail, email or personal delivery of the document to the hotel reception.

Article I.
Pre-Contractual Arrangements

The client orders the stay and related services via the booking interface on the resort’s website www.valtberg.cz or by e-mail order addressed to the resort’s reception.

Pre-contractual arrangements include ordering the services, negotiating their terms and conditions and confirmation of the final order by the company.

It must be clear from the service order who is making it and what is the subject of the order (type of services ordered, dates, number of persons, or special requirements of the client).

By submitting an order, the Client accepts and agrees to these GTC, in particular the applicable cancellation and non-reservation conditions of the Provider, as well as any other terms and conditions of the Provider that may apply to the order or stay, including the services and products offered by the Provider.

The binding confirmation of the order, the scope and content of the contractually agreed services, prices and terms will be stated in the confirmation email from the provider. Upon confirmation of the order by the provider, the contract is concluded.

The contractual relationship between the client and the provider is established at the moment of conclusion of the contract. The Provider undertakes to provide the Client with services in the confirmed scope and quality and the Client is obliged to take these services and pay the agreed price to the Provider. The terms of the contractual relationship apply to all persons specified in the booking order submitted by the client and confirmed by the provider.

If additional services are ordered by the client or his/her designated person/representative, which are published together with the price list on the website, brochures, etc., these services are charged to the client according to the provider’s price list. The Company undertakes to use its best endeavours to provide the additionally requested services, but does not guarantee their provision.

By confirming the order, the Supplier undertakes to ensure the action in the agreed scope and quality. No food or beverages may be consumed at events without prior written consent. Even if consent is given, the supplier has the right to charge a fee for the food and drinks brought in (the so-called corkage fee).

The Customer or a responsible person designated by him/her is obliged to take over the agreed premises before the start of the event and return them in the same condition after the end of the event, taking into account normal soiling and wear and tear.

If the Client causes damage to the Provider during the stay or event (e.g. by damaging or losing inventory, furniture or substantially polluting the premises), the Client undertakes to pay for the damage caused or the costs incurred in restoring the polluted premises to their original condition together with the other services provided. In the event of a loss, the actual cost of the damaged property is covered.

No technical equipment may be installed in the premises of the building without the consent of the provider and the technical parameters and equipment of the premises used may not be interfered with.

The client is responsible for the safe conduct of the event, compliance with fire and other legal regulations of the Czech Republic. The Supplier is only responsible for valuables brought into the hotel in connection with the event in accordance with § 434/1 of the Civil Code.

All areas of the Valtberg Resort are non-smoking, except those designated by the provider. The Customer undertakes to inform the participants of the stay or events of this fact. In the event of a breach, the provider is entitled to charge a contractual penalty of CZK 5,000.

Use of the resort name and logo for media, press, etc. is only permitted with the prior written consent of the supplier and is subject to correction.

Article II.
Rights and Obligations of the Client

The client has the right

1. to be sufficiently and completely informed by the provider about the ordered services, i.e. their scope, date and price,
2. for the proper provision of the services ordered by him, confirmed by the provider and paid in advance,
3. cancel the confirmed order at any time before the start of the stay, provided that the cancellation conditions in accordance with Art. VII. these GTC,
4. complain about any deficiencies of the services provided in accordance with Art. VIII. GTC; the claim must be made in time, without undue delay, so that a remedy can be agreed, preferably on the spot.

The client is obliged to

1. fully and correctly state all the essential elements of the order,
2. carefully check the order confirmation issued by the Provider and contact the Provider without undue delay if any discrepancies are found,
3. to pay the Provider the advance payment within the required time limit in accordance with Art. V. GTC,
4. pay the agreed price for the accommodation, including the fees, to the Valtice City Council at the moment of arrival and pay any additional costs incurred due to special services requested by him or the guests accompanying him, including the statutory value added tax, at the latest on the day of departure,
5. comply with regulations of the resort, in particular the departmental (accommodation) regulations and safety regulations,
6. to reimburse the provider for any damage, based on the price list, caused by him or his guest other persons who, with the knowledge or at the will of the client, use the provider’s services.

Article III.
Rights and Obligations of the Provider

The provider is obliged to:

1. Provide the client with crucial information for the stay,
2. confirm the client’s duly booked stay and provide written information for the client to check-in,
3. upon confirmation of the order, to provide the client with services in the confirmed scope and quality.

The provider has the right to

1. in the event of cancellation of a confirmed booking by the client, to pay the deposit paid for the stay within 14 days of the written receipt of the cancellation; however, if the provider is entitled to cancellation fees, the provider will pay the client the difference between the deposit already paid and the applicable cancellation fees.
2. to bill your services at any time, or. to be billed on an ongoing basis,
3. client, resp. to its guests, provide adequate alternative accommodation (of the same quality) if acceptable to the contractual partner, especially if the difference in accommodation is negligible and factually justified. Substantially justified means a situation where the premises have become unusable, where guests who have just checked in extend their stay, where an excessive number of bookings have been made, or other important operational measures conditioning this step. Any costs for alternative accommodation are the responsibility of the provider.

Article IV.
Prices of Services

The approximate prices of accommodation and any other services are listed in the price list available on the website www.valtberg.cz in the presentation materials of the accommodation provider (brochures, etc.) and on request at the reception of the resort. However, the client is bound by the price that is confirmed by the provider in written or electronic communication. and supplemented by a quotation sheet, which the client confirms and returns to the supplier.

Rates for other services are available in the relevant areas of the resort.

These prices do not include local charges, which are levied at the rate set by a generally binding decree of the relevant authority.

If the client increases the number of participants in the event after confirming the order, the client undertakes to increase the budget of the ordered services accordingly.

The Provider reserves the right to change the announced prices unilaterally and without prior notice.

Article V.
Deposit for ordered services

Upon confirmation of the order, the provider may require payment of a non-refundable deposit for the services ordered and confirmed. The client is obliged to pay this advance payment for the ordered and confirmed services to the provider, i.e. in the amount and on the due date specified in the order acceptance or on the advance invoice. Payment of the advance means the crediting of the relevant amount to the Provider’s bank account, unless otherwise agreed. The deposit paid will be deducted when the final invoice – tax document is issued. In the event of default in payment of the advance invoice, the Supplier shall have the right to withdraw from this order.

In the event of non-payment of the advance payment within the time specified on the advance invoice, the provider is entitled to cancel the agreed order without any obligation to refund and to charge the client the corresponding cancellation fees according to Art. VII. these GTC.

The client is obliged to ensure that the responsible person is personally present during the event and can confirm the scope of the services provided (especially conference and accommodation services) and confirm all issued bills related to the ordered event.

In case of accommodation paid in cash or by credit card at the end of the accommodation, a credit card guarantee is required before authorization of the service price.

Article VI.
Payment Terms

At the end of the stay, the provider will make a final settlement for all services provided to the client, if applicable. his guests who accompany him and issue a tax document (invoice).

The client undertakes to pay the tax document (invoice) no later than the date of termination of the stay, or. by the due date stated thereon.

Any discrepancies in the tax document (invoice) must be complained by the client in writing within 5 (five) days from the date of receipt. In the event that the Provider accepts the claim of the tax document (invoice) as justified, the due date of the tax document (invoice) in question is postponed and the amount stated in the claimed tax document (invoice) will be due on the due date stated in the newly issued tax document (invoice). A claimed tax document (invoice) for which the provider finds the claim to be unjustified, the amount in question is due on the due date stated on the claimed tax document (invoice).

The client can pay the price of the ordered services in cash at the reception of the resort, by credit card or by bank transfer. Payment by bank transfer is deemed to have been made at the moment it is credited to the Provider’s bank account indicated on the tax document (invoice), unless otherwise agreed. All costs associated with the payment shall be borne by the client.

In the event of the Client’s default in payment for the services provided, the Company shall be entitled to demand from the Client, in addition to payment of the amount due, statutory interest on the amount due for each day of delay commencing on the first day following the due date of the tax document (invoice) until payment.

The Company reserves the right to apply any payment made by the Customer to settle its oldest overdue claim(s) against the Customer.

Article VII.
Cancellation Policy

Cancellation always means cancellation, postponement or modification of a confirmed order by the client.

The customer is entitled to cancel the order at any time before arrival.

Cancellation must be made in writing by the client to the resort’s email address info@valtberg.cz

If the Customer cancels the ordered and confirmed services, he/she is obliged to pay cancellation fees to the Company according to the price conditions of the reservation; the cancellation fees will be calculated from the price for the cancelled services incl. VAT (hereinafter referred to as the “cancellation amount”), namely:

1. no cancellation fees will be charged in the event of cancellation notification 30 days or more before the agreed first day of service ,
2. in case of cancellation within 14 days before the first day of the agreed service, the cancellation fee is 50% of the total price of the accommodation,
3. in case of cancellation within 7 days before the first day of the agreed service, the cancellation fee is 70% of the total price of the accommodation,
4. in the event of a cancellation on the day of service, or if the client fails to arrive without cancellation, the cancellation fee is 100% of the total price of the accommodation.

Individual cancellation fees may be negotiated for larger groups.

The cancellation fee will be invoiced to the client by means of a tax document (invoice). If the cancellation fee is not duly paid, the Client shall be obliged to pay the Company, in addition to the amount corresponding to the cancellation fee, statutory default interest on the amount due for each day of delay commencing on the first day following the due date of the cancellation fee until payment.

In case of early departure, a cancellation fee of 100% of the remaining price will be charged.

The Provider is entitled to the advance payment according to Art. V. to be credited towards the cancellation fee.

The Supplier will not provide any financial compensation for unused services ordered or for changes to the services ordered during the stay or event.

Article VIII.
Claims for Services

If the client has comments on the quality of the services provided, the scope or content of the services provided, he/she is obliged to submit his/her requests without undue delay directly during the stay so that they can be eliminated on the spot.

The complaint must be made immediately after the discovery of the deficiencies in the services, but no later than the day following the last day on which the services in question were provided to the customer. Later claims will not be taken into account.

The client is obliged to file a claim for services provided by the company in written form at the hotel reception or with the person with whom the terms of the contract were negotiated and, if there is no such person, with the manager of the establishment.

Article IX.
Withdrawal from the Contract

Either party is entitled to withdraw from the contract under the conditions and for the reasons provided by law, the contract or these GTC.

The Provider is entitled to withdraw from the Contract with immediate effect (in whole or in part) if the Client breaches the Contract in a material way, or repeatedly breaches any obligation under the Contract, or if the Client defaults on payment of any amount due by more than 15 days after the due date.

Article X.
Other Arrangements

The services offered at the resort may change throughout the year. The client is obliged to follow the current service offer.

The Parties acknowledge that the liability of the Provider, the Client and their guests is governed by Art. § 2894 et seq. Civil Code, as amended. The damage shall be compensated in money, unless the parties agree otherwise. In the event that the damage is caused by the client’s guests and the guests do not pay the claimed damage, the client undertakes to pay for the damage.

If the Provider finds the actions of the client or his/her guests to be a gross violation of the accommodation regulations of the resort, the Provider has the right, after discussing the matter with the client, to terminate the stay of the client, or. of its guests, without refund, or. charge the client a contractual penalty up to the amount of the full refundable deposit, if paid.

Article XI.
Dispute Resolution

All disputes arising in connection with the provision of services by the Company, including related services of the Company, shall be governed by Czech law and shall be settled by the general court at the place of the Company’s registered office, regardless of the Customer’s registered office/residence. The priority is to resolve disputes amicably. Identity and contact details of the accommodation provider: Valtberg s.r.o., registered office:
Durychova 101/66, Lhotka, 14200 Prague 4, ID: 25382926, VAT: CZ25382926, bank connection: 115-3093290257/0100 Company registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C 17067.

The accommodated guest as a consumer has the right to submit a proposal for out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, which is: the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15,120 00 Prague 2, email: adr@coi.cz, website: https://adr.coi.cz. The Czech Trade Inspection Authority is a supervisory authority exercising supervision over consumer protection, acting in accordance with Act No 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and other legislation. The Czech Trade Inspection Authority’s website is www.coi.cz.

In accordance with the provisions of Section 1837(j) of Act No. 89/2012 Coll., the Civil Code, the accommodated person as a consumer does not have the right to withdraw from the accommodation contract if the accommodation facility provides the performance within the specified time.

Article XII.
Protection of Personal Data

The company undertakes to take all measures with the relevant provisions of Act 110/2019 Coll. on the processing of personal data (GDPR) so that the personal data provided by the client is not disclosed or misused.

Article XIII.
Final Provisions

The relationship between the client and the provider based on the accommodation contract is governed by the law of the Czech Republic.

The language in which the client shall communicate with the provider during the term of the contract and in which the provider shall provide the accommodated guests with the contractual conditions and other information is Czech.

These General Terms and Conditions come into force and effect on 1. 5. 2020.

General Terms and Conditions – Resort Valtberg (PDF format for download)